Customer Service

Unexpected E-mail from Shop Oriental Online?

If you received an e-mail regarding an order you don’t recognise, please check the order in Your Account. If you can’t find a matching order, the e-mail you received wasn’t from shopori.co.uk. Please do not click on any links on such emails. To report a suspicious e-mail, please forward the e-mail to online@shopori.co.uk and then delete it. Please also note that Shop Oriental Online Supermarket will never ask for your personal information or to make a payment outside of our website (e.g. via bank transfer, emailing credit card details, etc.). You can get tips on safe online shopping from our customer service. Thank you for shopping with us.

Return items that you ordered

You can return many items sold on Shop Oriental Online Supermarket. When you return an item, you may see different return policies depending on the items or reason for return. Please contact our customer service via social media or have a chat over the phone.

Customer Service contact details

Via social media: please press the link to have a chat on WhatsApp, WeChat and LINE

Via telephone: 01612209726

Via Email: online@shopori.co.uk